Blog

20
Nov

excerpts from ” I am Customer Service” Authored by Vikram Badhwar

By Vikram Badhwar
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Customer Service training has been changing continuously since the BPO emerged in 1995. It started off by having western thoughts and ideologies put together in a structured manner and shared with Indian call center executives. Because it was so structured, employees ended up being more scared that knowledgeable. The training imparted was like a rocket … Continue reading excerpts from ” I am Customer Service” Authored by Vikram Badhwar

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20
Nov

Asocial Media

By Vikram Badhwar
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Social Media is about voyeurism. Wanting to see what is happening in another person’s life. And I am beginning to find it a bit odd! Such was not always the case. I found a lot of solace in Social Media for a very long time. Reasons could be many – to be in touch with … Continue reading Asocial Media

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23
Sep

Be the Super Communicator

By Vikram Badhwar
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More and more, people are becoming more conscious about how they speak and present themselves. In my work, we come across a lot of queries where senior leaders are being asked to refine their speech and style of language as a pre-requisite to their next level promotions. Where geography is history and the world keeps … Continue reading Be the Super Communicator

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15
Sep

The Warriors Cloud


By Vikram Badhwar
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One of the lessons that were emphasized again and again, whilst I studied the Alexander Technique and martial arts was how to stand in a comfortable way that ensured that your spine and neck were not compressed. When the neck and spine is compressed, it puts immense pressure on the body and especially the torso. … Continue reading The Warriors Cloud


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04
Sep

Different kinds of Breathing a warrior should know

By Vikram Badhwar
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There are three kind of breathing that you need to be aware of: Fools Breath Seers Breath Warriors Breath Fools breath: When a person inhales, the chest rises and the stomach goes in. Most people who are unaware of their breath will usually end up breathing the fools breath. This is also called inverted breathing … Continue reading Different kinds of Breathing a warrior should know

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02
Sep

The travelling warrior

By Vikram Badhwar
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The ‘musafir’ (traveller) is always on the move: across physical and metaphysical realms. The journey is what makes it worth while for the musafir. The destination is always the starting point for another journey for the traveller. The warrior is a traveller.

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