“I am Customer Service” authored by Vikram Badhwar addresses customer service in 21st century middle class India; the working class of India. As soon as the topic of middle class comes in, there are huge amounts of political and social implications that need to be addressed. Middle Class is India is larger than the total population of the United States of America and has the ability to create waves of financial success.
4500 people trained on ” I am Customer Service” are a testimony to the simple yet very deep truths that make the middle class.
“I am Customer Service” is available for junior and mid management in two available formats in a 40 hours module:
- to address inbound voice processes dealing with customer service, and
- for customer service for sales and marketing professionals.